Please select your questions below for getting FAQ answers.

The FAQ page provides answers to some of the most frequently asked questions about Charder. If you have a question that we have not answered, please click here for a quick answer from us. We plan to keep FAQ page updated as more questions are asked. Please click here for getting FAQ questions and answers.

QHow can I buy a Charder device?

Charder devices are sold through approved distributors. Please contact us at [email protected], and we will put you in contact with your nearest Charder distributor.



QHow can I get in touch with customer service?

If you have questions or problems not covered by the FAQ, please contact us at: [email protected].

To speak with a customer service representative, please call: +886-4-2406-3766, between Monday ~ Friday (8:30 am – 5 pm) (GMT +8).



QWhat is CE MDD certification?

CE MDD stands for Medical Device Directive 2014/31/EU and 93/42/EEC as amended by 2007/47/EC. The Medical Devices Directive covers the regulatory requirements of the European Union for Medical Devices. Compliance with the requirements of the Medical Devices Directive is declared by placing the CE Marking on the product, and supplying the device with a Declaration of Conformity. Charder Medical scales with CE MDD certification will have the applicable marking.



QExplanation of certificate symbols on label

marking may only be fixed together with the ‘CE’ marking to non-automatic weighing instruments which meet the requirements of the directive 2014/31/EU and which were subject to conformity assessment procedures.
The (III) marking is based on International Organization of Legal Metrology (OIML) & is identified as Class 3 accuracy.
The above mentioned markings are mandatory for EU nations, for other nations these markings are non-mandatory.



QWhat is NAWI certification?

NAWI stands for Non-Automatic Weighing Instruments. Weighing instruments used for medical weighing have to comply with the requirements of the NAWI directive 2014/31/EU. The directive is implemented in the UK by the Non-automatic weighing Instruments Regulation 2002. Under these regulations, the design of medical weighing instruments must be approved by a notified body, and all products from the production line must be individually verified for conformity and accuracy by a Trading Standards officer or other approved verifier. Each instrument must be covered by a Declaration of Conformity and bear the ‘’ label indicating conformity with the Directive and the Regulations.



QHow can I tell if my scale needs to be recalibrated?

The best way to check if a scale needs calibration is to use a known weight to confirm if the scale returns the correct measurement. If the measurement is incorrect, please contact our local service provider for calibration services.



QWhy is the level of the device important? How do I check if it is level?

If a device is placed on uneven ground, measurement results may be less accurate. Applicable Charder Medical scales will have a bubble level indicator, making it easy for users to check if the scale is level. On certain devices, the scale will contain a level compensation mechanism instead.

If the surface is uneven, please adjust the feet of the device until the device is level, and make sure the scale is stable before use.



QPrinting/transferring measurement results

Some Charder Medical devices can output results using thermal printer and/or transfer to PC. Devices with print/transfer compatibility will be marked accordingly in their information page and user manual.



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