Please select your questions below for getting FAQ answers.

The FAQ page provides answers to some of the most frequently asked questions about Charder. If you have a question that we have not answered, please click here for a quick answer from us. We plan to keep FAQ page updated as more questions are asked. Please click here for getting FAQ questions and answers.

QHow can I buy a Charder device?

Please contact our local distributor in your country to purchase Charder products. If we don’t have any distributor in your country, please email us at [email protected], and we will suggest the Charder distributor nearest to your location.



QHow will customer service get in touch with me?

Charder responds to queries primarily via e-mail. Click here to send us a message, or email us directly at [email protected].

If you want to speak with a customer service representation to discuss product requirements or any other issues not covered in the FAQ, please call: +886-4-2406 3766, betwee Monday ~ Friday (8:30 am – 5 pm) (GMT +8).



QWhat does CE MDD stand for?

CE MDD stands for Medical Device Directive 2014/31/EU and 93/42/EEC as amended by 2007/47/EC. The Medical Devices Directive covers the regulatory requirements of the European Union for Medical Devices. Compliance with the requirements of the Medical Devices Directive is declared by placing the CE Marking on the product, and supplying the device with a Declaration of Conformity. All Charder Medical scales come with CE marking when applicable.



QCan you explain these certificate symbols?

marking may only be fixed together with the ‘CE’ marking to non-automatic weighing instruments which meet the requirements of the directive 2014/31/EU and which were subject to conformity assessment procedures.
The (III) marking is based on International Organization of Legal Metrology (OIML) & is identified as Class 3 accuracy.
The above mentioned markings are mandatory for EU nations, for other nations these markings are non-mandatory.



QWhat is NAWI?

NAWI stands for Non-Automatic Weighing Instruments. Weighing instruments used for medical weighing have to comply with the requirements of the NAWI directive 2014/31/EU. The directive is implemented in the UK by the Non-automatic weighing Instruments Regulation 2002.Under these regulations the design of medical weighing instruments must be approved by a notified body,( in the UK this is National Weights and Measures Laboratory) and all products from the production line must be individually verified for conformity and accuracy by a Trading Standards officer or other approved verifier. Each instrument must be covered by a Declaration of Conformity and bear the ‘’ label indicating conformity with the Directive and the Regulations.



QHow can I tell if my scale needs to be recalibrated?

The best way to check if a scale needs calibration is to use a known weight to confirm if the scale returns the correct measurement. If the measurement is incorrect, please contact our local service provider for calibration services.



QWhy is the level of the scale important?

If a scale is placed on uneven ground, measurement results may be incorrect. That’s why Charder scales have a bubble level indicator to check the ground level, and adjustable feet to adjust if needed.



QHow do I check if the scale is level?

Charder scales have a bubble level indicator, which indicates whether or not the scale is on a level surface. If the surface is uneven, please adjust the feet of the scale to match the ground, and make sure the scale is stable before and after stepping on the platform.



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